Cancellation of Order
Ijarl begins production on incoming orders almost immediately. Our production line works 7 days a week in order to meet customers’ timelines. Another hand, a custom printed order may not be resold or restocked at our end; Therefore, we will not accept any order cancellation requests when that is not caused by our fault.
2. Pre-production Proofs
Before mass production, We can actually produce an actual proof of your item with your imprint prior to running your entire order. We recommend this on all orders where time permits, but the samples will be delivered to you on your cost. Please let your contact person know if you would like a Pre-production proof, or just pictures proof by e-mail.
3. Satisfaction Guaranteed. 100%.
We guarantee to ship the correct item with the correct imprint to the correct place to arrive on the correct day, or we'll take back your order at our expense and refund your money. In addition you'll receive a 10% credit off of your next order.
All products sold by Ijarl Porcelain are fully guaranteed for material and workmanship. Please note that we encourage you to take the opportunity to review a sample of the actual product before you order a bulk quantity. These samples are representative in nature and in certain instances there may be slight variations in the product you receive. These variations are always minor and can vary in exact product color, die-lots for apparel but in our experience this is rarely a problem.
All imprints are guaranteed to match the specifications detailed on our Proof sheet and order confirmation sheets which you are required to approve.
Sometimes, Ijarl makes several attempts to contact the customer in the event no artwork/logo/mark of carton/delivery note etc is received; therefore we will not be responsible for the timeline of an order if we do not receive the artwork/logo/mark of carton/delivery note etc which we need.
Another hand, we are not responsible for late receipt of any order due to any un-foreseeable circumstances, for example a lengthier proofing time, weather-related issues or delays on behalf of the shipping company etc.
We use a safety packaging to ship our products. In the event that damage is incurred, please send the e-mail to your contact person or firstname.lastname@example.org . We will either replace or credit the damages pieces.
4. Repeat orders
A repeat order (or “re-order”) may not bear the exact colors as in the “original” order. This is due to several factors relevant to the mixing of screen printing colors. Therefore, we strongly recommend that you send us a sample product from the original order PRIOR to placing the re-order, so that we may ensure a color match.
The imprint size of a re-order may also not match the imprint size of the original order. We therefore recommend that when placing a repeat order, you provide us with exact dimensions of the entire imprint size.
As you know the cost of living in China is growing very fast, and the RMB is still climbing up. So, we can’t promise the price of a repeat order will be the same. Before re-order, please contact your sales representative.
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